DESIGN

  • Skilled at leading and creating design solutions for complex problems that achieve overall customer experience objectives
  • High level of creativity and detail in creation of documentation and design artifacts to clearly communicate functional design and requirements 
  • Lead research and analytics efforts to define, test, analyze and optimize our client and customer experiences

TEAM BUILDING

  • Demonstrated track record of finding driven creatives and technologists that innovate and transform product direction
  • Skilled at mentoring and fostering junior level employees and providing succession planning and incentives for top talent
  • Able to plan and lead multi-disciplinary workshops in order to grow employee skillsets and drive innovation that support client goals and needs
  • Accomplished in managing and allocating the appropriate resources and talent for design, research and development initiatives

PROCESS

  • Proficient in User Experience advocacy on behalf of both the organizational process and the end users' needs
  • Able to successfully coordinate with business, design, development, and communication initiatives across the organization to deliver a unified experience
  • Skilled at driving collaboration across disciplines to create comprehensive and coordinated user experience strategies for products and services
  • Strong partner to key product and segment stakeholders to identify needed capabilities to meet business and client needs
  • Proven success ensuring best practices and processes are being followed across creative, marketing, software development, user experience, and operational teams

INTERESTS: Internet of Things (IoT), Lifestyle Tools, Financial Service, Entertainment Experience, Cultural Anthropology, Social Impact, Digital Health